Tom is meant to resemble the creator and act like him. He is easily intimidated and fearful of both minor and main characters. He is pushed around a lot by other characters very easily. This insertion of the creator is similar to breaking the fourth wall.
So far Tom has appeared as a pizza delivery guy and possibly a templar advisor, though it is shown his bag says "posta.." there is debate whether he is a postal service employee or a pizza guy with a box saying "posta-pizza".
Tom first appeared as a pizza guy where he was assaulted by Database Error. He then appeared in a filler where he was pushed out of the way by an angry Flora trying to save Trace. He also appeared in a filler where he read fan mail concerning on whether Flora and Trace would have sex, stating that he would resume comics the following week. He also appeared where he was concerned over whether to employ the dragons or not. His most recent appearance was of a human in Pinewood as part of some firm, in which he appears to have been killed or at least severely injured by Sythe.